Return policy

Return policy

What is the return period?

At JANZEN, you always have the option to return your order within 14 business days from the shipping date. Make sure you return the products in original packaging, unused and undamaged. Keep your return slip until we have processed it.

Can I exchange my items?

Unfortunately, it is not possible to exchange an item. Do you want a different fragrance or article? Then you can place a new order yourself.

Can I make free returns?

This depends on the return method you choose.

• Returns at our brand store in 's-Hertogenbosch: free of charge.

• Returns via DHL / PostNL: parcel from € 6.75

• Or according to the rates of other carriers

How can I return my order via DHL/PostNL?

• Step 1:  Put the items you want to return together with the completed return form back in the box. Make sure you return the products in their original packaging, unused and undamaged.

• Step 2:  Write the return address below on your return shipment.
  JANZEN

  Sprendlingenstraat 36

  5061KN Oisterwijk

• Step 3:  Return the box to a DHL/PostNL location near you.

• Step 4:  Keep the track and trace code you get at checkout when you drop off the package.

  *Without track and trace code, no investigation will be started for missing returns. So please note that proof of shipping with a track & trace code is a requirement to qualify for a refund.

How long will it take for my return to be processed?

Once we have received the article it will take up to 14 days to be processed. When the article has been processed you will receive an email notifying you of the refund.

Once the return has been processed, the purchase amount will be refunded as follows

• iDEAL | Wero/Bancontact/Apple Pay:  The amount will be in your account within 5 working days.

• MasterCard/Visa:  The amount will be credited to your credit card within 14 working days.

What are the return conditions?

• Returns can only be made within the stipulated return period of 14 days.

• In-store returns are free of charge. All other returns are at your own expense.

• Both the cost and the risk of shipping are for your own account in case of a return.

• We only accept returns if they are returned in original packaging, unused and undamaged. Damaged and/or used items will be refused.

• Unidentifiable returns will be stored at our headquarters for up to 1 month. The customer can report through customer service. After this period, the package will be processed through our own administration and no further correspondence can be entered into.

• Without track & trace code there will be no investigation into missing returns. Please note that proof of shipment with a track & trace code is a requirement to be eligible for a refund.

• Did you pay delivery charges? If you return all items from your order, you will also be refunded the delivery charges.

• Is your order incorrect? We will solve this for you as soon as possible! Please contact service@janzen.com or use our contact form. Please clearly state your name, order number, and the items involved.