Order

Order

Can I change/cancel my order?

Unfortunately it is not possible to change or cancel an order. It is important that you always check your order and personal details before you finalize your order.

My order was not successful, what to do next?

No problem, we will ensure that your order is automatically cancelled. Do you have any doubts? Feel free to reach out to our customer service department by using the contact form!

Pay

What payment options can I use?

• iDEAL | Wero/Bancontact: With iDEAL | Wero/Bancontact you directly pay the outstanding amount of your order securely.

• Credit card: If you choose to pay by credit card, first indicate which type of credit or debit card you want to use. Then you enter your credit card number, expiry date, CID/CVC code (often on the back of your card) and possibly an extra password.

• Apple Pay: With Apple Pay you direcly pay the outstanding amount for your order securely with your phone.

• PayPal
• Klarna

How do I use my discount code?

You can apply a discount code in the check out at the payment information. Enter the coupon code at "discount code". Then click "apply". You can only use one discount code per order.

Was my payment successful?

Of course it is possible that something could go wrong with your payment. Check your bank statements to see if the amount has been debited. Still in doubt? Please contact our customer service. They can check for you whether the payment has gone through properly.

Are you sure that your payment did not go through correctly? Then your order has not been placed. This means that you have to place your order again and also make a payment again.